You will receive email confirmation at the time you place your order. You can also check the status of your order by logging into YOUR ACCOUNT
and viewing MY ORDERS
Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.
Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "complete" and you can track your package by visiting FEDEX.COM and providing the tracking number provided in your shipping confirmation email.
If you are not 100% satisfied with your dameliofootwear.com order, you can return your order for a refund or exchange within 30 days of order confirmation date. Returns must be unworn, unused and in their original packaging with receipt and tags attached.
Dameliofootwear.com will reject all returned merchandise showing signs of wear, odors, stains, or pet hair. Refunds will not be issued on rejected returns and merchandise will be returned to the customer.
A fee of $10.00 will be deducted from your refund when using the provided FedEx return label.
Please note that shipping charges are non-refundable.
At the moment we are not accepting international returns.
Your refund will be processed in the same form as the original purchase. Please allow up to 2 weeks for your return to be received and up to 10 business days for a refund to be processed. Original shipping costs are non-refundable.
Upon receipt of returned goods, dameliofootwear.com reserves the right to deny refund if the merchandise does not meet our return policy requirements.
We only accept returns that were purchased on dameliofootwear.com.
Price Adjustments may only be issued in the original tender within 5 days of the ship date. If we permanently reduce the price of an item you purchased, upon request, we will be glad to offer a price adjustment. The item must be the same color and size and must be in stock.
If you received a damaged product, please reach out to our customer service with images of the damage and we will be happy to help assist in getting you a new product.
We will only be able to help with inquiries that are received within 10-15 days of product delivery.
DOMESTIC SHIPPING INFORMATION
All orders are shipped and delivered via FedEx on business days only (Monday - Friday) excluding holidays. At this time, we do not offer Saturday delivery.
Ground orders are not always shipped on the same day they are placed; please allow 1-2 business days for an order to be processed before it is shipped. Orders are not processed or shipped on weekends or national holidays.
Expedited orders (2nd Day and Next Day) placed after 12 pm PST will ship the following business day. Expedited orders placed before 12 pm PST ship same day.
STANDARD U.S. SHIPPING COSTS
Free Ground Shipping on all Domestic Orders
2nd Day Air / $25.00 / 2 Business Days
Overnight Air / $30.00 / 1 Business Day
Yes, we do offer international shipping! International shipping times vary depending on your location.
For international orders, we’ll calculate and apply applicable taxes and duties for you at checkout. They’ll be added to your total shipping cost.
Just a few things to note: Shipping costs, taxes, and duties applied at checkout are not refundable. Some banks charge foreign transaction fees, which D'Amelio Footwear does not assume responsibility for.
At this time we do not accept International Returns.
Shipping costs, taxes, and duties applied at checkout are not refundable. Some banks charge foreign transaction fees, which D'Amelio Footwear does not assume responsibility for.
INTERNATIONAL SHIPPING LOCATIONS
We have partnered with Passport to offer the best possible international shopping experience by providing competitive shipping options and country-specific pricing.
We offer a variety of standard and express shipping options depending on the destination country.
Available shipping options will be presented during checkout.
DO YOU SHIP ORDERS TO THE UK & EU? IF SO, HOW WILL ORDERS BE SHIPPED?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
We accept Visa, Mastercard, American Express, and Discover.
We also accept amazon Pay, Paypal, Shop Pay, G Pay, and Apple Pay as accelerated checkout options
If you are having difficulty processing payment, please contact us at firstname.lastname@example.org.
REDEEMING PROMOTION AND DISCOUNT CODES
You may redeem your discount code during the checkout process by entering your code in the field marked "PROMO CODE."
You must have a valid credit card number at the time of checkout (for verification purposes), even if your discount code covers the entire cost of your purchase. Your credit card will only be charged if a balance remains on your order.
All terms, conditions and policies - including our returns policy - still apply to orders in which a discount code have been applied. In case of a return, only the amount charged to a credit card or gift card refundable, we cannot refund the discounted amount.
Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, sales tax will only be charged on orders shipped to certain states. Taxes are calculated at the time of checkout by Ship-to Address zip code. Sales tax is not charged when purchasing a gift card.